Question 1:

You want to perform the task of setting an alarm on your mobile phone. You can assume that the alarm option is accessible from the main menu of your phone.

(a) Provide a GOMS description of the procedure.

(b) Provide a Hierarchical Task Analysis of the same procedure.

Question 2:

What are the pros and cons of on-line documentation?

Question 3:

‘One of the defining principles of the Web is that it should provide all people, regardless of physical or technological readiness, with access to information.'

Discuss on the above statement with regard to developments on the web so far and how it has lived up to or failed the above principle.