Question 1. Which method is used to assign weights to various features of a system?

A. Information systems plan

B. Scoring model

C. Portfolio analysis

D. CSF

Question 2. __________ are all tangible benefits of information systems.

A. Improved asset utilization, increased organizational learning, and improved operations

B. Reduced workforce, lower outside vendor costs, and increased productivity

C. Increased productivity, reduced workforce, and increased job satisfaction

D. Lower operational costs, improved resource control, and more information

Question 3. The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the:

A. future present value.

B. internal rate of return.

C. external rate of return.

D. ROPM.

Question 4. To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use:

A. capital budgeting.

B. the real option pricing model.

C. a scoring model.

D. the net present value.

Question 5. The organizational activities working toward the adoption, management, and routinization of a new information system are called:

A. production.

B. maintenance.

C. implementation.

D. acceptance.

Question 6. One example of an implementation problem is:

A. poor user interface.

B. inadequate user training.

C. project running over budget.

D. changes in job activities and responsibilities.

Question 7. Internal integration tools:

A. enable a project to have sufficient technical support for project management and development.

B. enable a project manager to properly document and monitor project plans.

C. portray a project as a network diagram with numbered nodes representing project tasks.

D. consist of ways to link the work of the implementation team with users at all organization levels.

Question 8. An example of using an internal integration tool would be to:

A. define task dependencies.

B. include user representatives as active members of the project team.

C. create a PERT chart.

D. hold frequent project team meetings.

Question 9. An example of using an external integration tool would be to:

A. define task dependencies.

B. include user representatives as active members of the project team.

C. create a PERT chart.

D. hold frequent project team meetings.

Question 10. Which of the following is NOT an organizational factor in systems planning and implementation?

A. Standards and performance monitoring

B. Government regulatory compliance

C. Health and safety

D. User interface

Question 11. A force in the environment to which businesses must respond and that influences the direction of the business is called a business:

A. driver.

B. threat.

C. process.

D. matrix.

Question 12. Global coordination of all of the major business functions permits the location of business activity according to:

A. social norms and values.

B. comparative advantage.

C. competitive threat.

D. knowledge base.

Question 13. Making judgments and taking action on the basis of narrow or personal characteristics is referred to as:

A. localization.

B. cooptation.

C. particularism.

D. prejudicial.

Question 14. To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms:

A. maintain a master database at their head offices.

B. develop a master system that meets the standards of all the countries concerned.

C. use microwave satellite transmission to move data.

D. develop separate systems within each country.

Question 15. A company that controls finances in the home country and decentralizes production, sales, and marketing operations to other countries is using a __________ strategy.

A. domestic exporter

B. franchising

C. transnational

D. multinational

Question 16. In centralized systems:

A. development occurs at the home base and operations are handed over to autonomous units in foreign locations.

B. each foreign unit designs its own unique solutions and systems.

C. systems development and operations occur in an integrated and coordinated fashion across all units.

D. systems development and operations occur totally at the domestic home base.

Question 17. Franchise companies have typically had __________ systems.

A. duplicated

B. centralized

C. networked

D. decentralized

Question 18. Which of the following is NOT one of the principle management challenges in developing global systems?

A. Encouraging local users to support global systems

B. Coordinating applications development

C. Defining an acceptable test plan

D. Agreeing on common user requirements

Question 19. As a firm moves from local option systems to regional and global systems:

A. agency costs increase.

B. coordination costs decrease.

C. transaction costs increase.

D. both transaction and agency costs increase.

Question 20. When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called:

A. cooptation.

B. change management.

C. implementation.

D. advocacy.