Problem

Perform a small-scale usability test with a group of other students. Decide who will be the "typical users," the tester, and the observer. You will perform a usability test on your school's Web site.

? The "typical users" are the test subjects.

? The tester oversees the usability test and emphasizes that the users are not being tested-the Web site is being tested.

? The observer takes notes on the user's reactions and comments.

Step 1: The tester welcomes the users and introduces them to the Web site they will be testing.

Step 2: For each of the following scenarios, the tester introduces the scenario and questions the users as they work through the task. The tester should ask the users to indicate when they are in doubt, confused, or frustrated. The observer takes notes.

? Scenario 1: Find the phone number of the contact person for the Web development program at your school.

? Scenario 2: Determine when to register for the next semester.

? Scenario 3: Find the requirements to earn a degree or certificate in Web development or a related area.

Step 3: The tester and observer organize the results and write a brief report. If this were a usability test for an actual Web site, the development team would meet to review the results and discuss necessary improvements to the site.

Step 4: Hand in a report with your group's usability test results. Complete the report using a word processor. Write no more than one page about each scenario. Write one page of recommendations for improving your school's Web site.