Problem

1. Identify and describe the five goals of an IT change management system.

2. Name and describe the eight controls of a change management system.

3. Describe the risks associated with maintenance.

4. Name and describe the four controls associated with the software release process.

5. Name and describe three risks associated with the software distribution process.

6. Describe the responsibilities of a change management board.

7. Name and describe five criteria for approving changes.

8. Name and describe the components of organizational culture.

9. Name and describe the components of an organizational change management plan.