Problem

1. From your experience, describe a situation where IT affected the distribution of power within the organization.

2. A university currently provides the ability to register for classes via a telephone registration system. However, the university is in the process of modifying its student registration system so that it allows registration via the Web. A e university is evaluating whether it should discontinue the phone service or continue it once the online service is available. Perform a fit-gap analysis of this scenario considering organizational/social changes as well as IT changes.