KNOWLEDGE MANAGEMENT
You have been provided with the Case study "Case Study: Microsoft- Norway: How Knowledge Management Strategies Resolving Issues at Small and Mid-markets" along with this assessment information sheet.
[Source: Management Information Systems , Laudon and Laudon, Edition 10 Part Three Key System Applications for the Digital Age][Source: Management Information Systems , Laudon and Laudon, Edition 10 Part Three Key System Applications for the Digital Age]
This is provided as the initial background; you need to understand more about the organisational perspective by reading more resources and also by understanding the current status of the organisation by going through its website.
Required:
You are required to read, understand and analyse the case given to you by using SWOT, Porters Five Forces Model and evaluate the case within the context of knowledge management. Make notes based on your understanding of the concepts of the Knowledge Management module presented in the classroom sessions, material provided in the sessions and also through books or internet resources.
Intended Learning Objectives:
1. Explain the requirement of knowledge management, what knowledge management is, why it is important, and why it is complex.
2. Classify different approaches to KM and apply these to a small case study.
1. Discuss the five major forces driving knowledge management (KM) in today's world. Would you say they have contributed towards driving Microsoft in deciding on the need for knowledge networking? Justify your answer.
2. Discuss the challenges faced by Microsoft before the implementation.For each challenge identified, discuss how the implementation providedthe necessary solutions.
3. Discuss the types of knowledge being captured by Microsoft and how are they being captured and from where?
4. Discuss the benefits of the knowledge networking initiative set up by Microsoft. Your discussion should cover the benefits for individuals, community of practice and the Microsoft as an organization.
5. Discuss the strategies used by Microsoft to encourage the contributing and the sharing of knowledge by its members. Are there any other strategies that Microsoft could have used?
6. With the importance of KM, discuss the role played by different strategies taken to manage valuable knowledge at Microsoft (KMLC). Provide specific example(s) for each strategy.
7. Summarize the Microsoft ' analysis in your own words highlighting the key points which are relevant to kM.