Hotels Case Study

As a precursor to answering the discussion questions found at the end of the case, it is a good idea for you to articulate the key Business challenges facing Homestyle. For example:

It was impossible for the company to provide a consistent "look and feel" to their services. List them out. At least six more can be found.

Articulate the key IT challenges facing Homestyle

For example:

Each individual hotel operated as its own little fiefdom with its own collection of hardware and software - some state-of-the-art and some outrageously outdated. List them out. At least six more can be found.

Discussion Questions

1. Does it make good business sense to integrate across the different lines of business represented by Lifestyle Resorts and Home-Away Hotels? What exactly would you integrate (beyond financial information) and why?

2. Outline a process for Homestyle to follow in order to decide between the two software options (i.e., HC and CR)? What selection criteria would you use? Who should make the decision?