Go to servicemodel on the cd-rom and select the customer, Ask an Expert

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Go to ServiceModel on the CD-ROM and select the Customer Service Call Center demo model. Using a computer projector, run the animated simulation and display the results. Have the class explain in terms of queuing theory why the revised layout has achieved the remarkable reductions in average and maximum hold times.

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Computer Engineering, Engineering

Category:- Computer Engineering
Reference No.:- M92004591

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