ESSENTIALS OF MANAGEMENT INFORMATION SYSTEMS 10th Edition Kenneth c Laudon Jane p Laudon 
1) Demonstrate your understanding of IT infrastructure by answering the following problems :

a) What characteristic makes technology services unique from the other IT components?

b) Define "infrastructure" as it relates to company computers.

c) Which do you think has more problems working correctly, hardware or software? Why?

d) describe the difference between a PC and workstation.

e) describe the difference between systems software and application software.

f) Which two IT infrastructure components are the primary components of client/server architecture?

2) One of the major issues facing IT managers is TCO

a) Define the term TCO. What costs does it include?

b) What other options exist for acquiring technology assets


ESSENTIALS OF MANAGEMENT INFORMATION SYSTEMS 10th Edition 
Kenneth c Laudon
Jane p Laudon
Chapter 3 Case Study
1. Evaluate the impact of the Internet on newspaper and book publishers using the value chain and competitive forces models. 
2. How are newspapers and book publishers changing their business models to deal with the Internet and e-book technology? 
3. How can newspaper and book publishers take better advantage of the Internet? What will it take for them to benefit from e-books? describe your answer. 
4. Will technology be able to save the newspaper and book publishing industries? describe your answers.