Every module has a Module Definition Form (MDF) which is the officially validated record of the module. You can access the MDF for this module in three ways via:

• the Virtual Learning Environment (VLE)
• the My.Anglia Module Catalogue at www.anglia.ac.uk/modulecatalogue
• Anglia Ruskin's module search engine facility at www.anglia.ac.uk/modules

All modules delivered by Anglia Ruskin University at its main campuses in the UK and at Associate Colleges throughout the UK and overseas are governed by the Academic Regulations. You can view these at www.anglia.ac.uk/academicregs. A printed extract of the Academic Regulations, known as the Assessment Regulations, is available for every student from your Faculty Office [REPLACE WITH EQUIVALENT OFFICE/LOCATION AT ASSOCIATE COLLEGE] (all new students will have received a copy as part of their welcome pack).

In the unlikely event of any discrepancy between the Academic Regulations and any other publication, including this module guide, the Academic Regulations, as the definitive document, take precedence over all other publications and will be applied in all cases.

2. Introduction to the Module
The module will give students the opportunity to understand the strategic role of systems and operations management in businesses. There will be an exploration of how systems and operations are key enablers for improving customer experiences and for managing processes. The module will focus on how systems are essential for value chain and supply chain management. The operations process and information systems perspective of the input-process-output model will be applied. Using these theories and models, students will be able to critique organisations and develop proposals to improve systems and operations within an organisation.

The ability to analyse current situation is a key analytical skill for developing student's ability to solve problems. Students will develop knowledge of information systems infrastructures and how to apply these ideas to an organisation. This will include communications networks and how to secure networks and the fundamentals of database design that lie at the heart of enterprise/ERP systems. The role and capability of enterprise applications will be explored, including CRM; SCM and KMS.

The links between these systems and operations excellence will be evaluated. Students will be expected to understand these systems which are common in the workplace; hence, knowledge of this key terminology is a practical outcome of the module. The technique of rich picture building/mind mapping will be used to evaluate the organisation. This will form the basis of exploring the people; management and technology issues in relation to systems and operations improvement. The strategic analysis; information systems design element and evaluation of the issues will enable the student to develop well-justified and logical improvement ideas for business excellence in systems and operations.

3. Intended Learning Outcomes

Systems and Operations Management, like all modules at Anglia Ruskin, is taught on the basis of achieving intended learning outcomes. On successful completion of the module, the student will be expected to be able to demonstrate the following:

Knowledge and understanding

LO 1) Assess the strategic importance of information systems and operations processes

LO 2) Evaluate how to improve operations management processes using theories and information systems Intellectual, practical, affective and transferable skills

Intellectual practical, affective and transferable skills

LO 3) Design appropriate IT infrastructures to manage data and information for improved operations

LO 4) Analyse people; management and technology issues in relation to systems and operations improvement

The assessment is based on meeting these learning outcomes, explicitly; see sections 5, 6 and 7 where the assessment task is linked to these learning outcomes.

Attachment:- ASSIGNMENT.rar