Drawbacks to having call centres overseas - culture and, Ask an Expert

Engineering

Drawbacks to having call centres overseas

- Culture and language problems

- Animosity to overseas call centres (resulting in loss of customers)

- need for extensive re-training that is expensive and time consuming

- Time differences (can result in health problems in call centre work force who need to work unsocial hours to target key markets)

- Technology (does the infrastructure exist to service high tech equipment?)

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Computer Engineering, Engineering

Category:- Computer Engineering
Reference No.:- M9581944

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