Discussion: "Using Access Codes"

Please respond to the following:

One of the first things you've done this week is to access TestOut web-based training material using an access code and you followed directions to log in to TestOut from Blackboard. This is a common method companies use for selling access to their products on the Internet. Downloading products or controlling access to Web resources is a cost-effective way of doing business.

In a few sentences, reflect on how you would help someone in the business setting who has called you in the IT department for help. Imagine you're in a support role at a company where employees need to enter a code just as you did. Based upon your experience getting started with Testout or similar applications, what types of issues might employees have when installing the code, and what could you do to troubleshoot those issues?