Creating a APA outline for my NETW250 class from Devry. This is for VoIP introduction and this is the assignment
Also note this is a Request for Proposal (RFP).
objective:

This project will introduce you to an important role of IT/Network Managers: To select an IP PBX solution for the new call center at a company's headquarters based on the evaluation of the company's needs and vendors' VoIP product features. The Chief Information Officer (CIO) would like an 8- to 10-page document (double-spaced, font size 12) that addresses the following tasks.

After a numerical-matrix evaluation, select one solution from a list of vendors, containing features and capabilities to potentially meet your company's requirements.
Justify your recommendation by writing an analysis that supports such a selection based on an overall evaluation of the product and the benefits it will bring to the company.

Also for the Guidlines I chose the Mitel VoIP system and here is the rest of the guidelines:

Use the following check list to evaluate each vendor's product.
Experience and Connectivity (40%)
Experience of the company - 5%
ACD based on Windows - 5%
Call Center includes 400 agents - 15%
Connectivity to current Avaya PBX - 15%
Multimedia Support (40%)
E-mail - 5%
Chat - 5%
Voice Mail - 5%
IVR - 5%
Outbound dial - 5%
CTI integration - 5%
URL Browsing - 5%
CRM support - 5%
Total Cost (20%)