Create a Use-Case Diagram for the CRM System following the UML guidelines in Appendix A of the textbook.

• Doc sharing Project Workbook - Week 7 folder, has instructions on how to create a Use Case using Visio (but you can use any MS Office application).
• Need to include processes for Record Customer Activities, Send Promotions, Generate Point Redemption Coupons, and Generate Customer Reports processes.
• The hint is to look at the external entities, processes, and data stores from the Level 0 DFD on page 187.
• Actors:
  • The Customer is a source and a sink - and should be shown as one Actor on our Use Case.
  • The three data stores will be the other actors:
    • Customer Activity Records.
    • Marketing Database.
    • Product Database.

• Process: Each of the sub process on page 187 will become a Process reflected in the Use Case.
  • So we have a total of four processes.
    • Send Promotions.
    • Generate Point Redemption Coupons.
    • Record Customer Activity.
    • Generate Customer Reports.
• Actors will interact with the processes on the Use Case based on the data flow arrows on the Level 0 diagram. For Example: Product Database Actor will connect to the Generate Customer Reports process as shown on the bottom right of the Level 0 diagram on page 187.