SECTION A: CASE STUDY 
In-text citation and references (or sources) are required using the Harvard referencing style 
This section is based on the following case study which can be accessed via the CIS3009 StudyDesk Course readings - DiReCt link (in the upper left-hand column). 
Brown, V & Vessey, I 2001, 'Nibco's -Big Bang-', Communications of the Association for Information Systems, vol. 5, no. 1, pp. 1-42. 
As an external consultant, you have been hired by NIBCO to conduct an analysis of the effectiveness of the processes NIBCO undertook in choosing SAP as its ERP system and to present your analysis in the case study format to NIBCO's Leadership Triad addressed to Mr. S. Beutler. 
Your tasks: 
1. Read the complete case study to ensure you fully understand the SAP implementation and its outcomes. 
2. Focus on the Case Study sections VIII-XV, pp. 20-39 and use your knowledge of the Motiwalla & Thompson textbook, chapters 5-9 inclusive and at least 6 academically sound external sources, to develop your report. 
3. As the case study highlights many issues, too many to be addressed in this assignment, you are required to restrict your analysis to following topics: 
a. The implementation strategy adopted, 
b. Implementation organization and approaches used, 
c. Preparation for 'go-live' readiness, 
d. Provision of training, and 
e. Management of the stabilization period. 
4. Your report should end with an evaluation of the overall effectiveness of the Implementation Process (in relation to the above topics only), and a 'lessons learned' section to inform any future ERP purchase process. 

Length: 2500-3000 words. 

SECTION B (15 marks) - SAP Practical Exercise 2, Journal and Reflective Essay 
In-text citation and references (or sources) are required for the reflective essay using the Harvard referencing style 
SAP Exercise 2, Journal and Reflective Essay. 

1. Complete the SAP exercise as directed in tutorials 7-9 and record the outputs in a word or refined text file. 
2. Continue to keep a journal of your activities and experience of using SAP. Include a copy of your full journal as an appendix to the reflective essay. 
3. Reflective Essay: Using your journal written as you completed both SAP exercises, write an essay of between 800 and 1200 words reflecting your end user experiences of the SAP software. To assist you in your reflection, you must: 
a. Identify five appropriate end user criteria with which to evaluate the SAP software. The five criteria should be based upon the course readings and your research of suitable academic and highly regarded industry papers. That is, this essay should be based on your journals but should also draw upon the theoretical knowledge you have gained during the semester. 
In the allocation of marks, your inputs in the SAP GBI database (as shown in a SAP report of your activity by User ID), your submitted journal and SAP exercise outputs will be taken into account. Please note, no marks will be given for this section if the SAP report generated does not produce a record of any activity by your User ID).