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Consider the knowledge that you have acquired about customer service. Combine your knowledge with the practical experiences that you have had in customer service situations (both as a customer and as a provider). Compose in written form, as concisely as possible, your philosophy of customer service. Your philosophy should include (1) how you define customer service, and (2) what you believe about customer service. Include any pertinent examples and any other information that supports your position. Give credit to the author if you use other sources. 

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