Conflicting Goals Management:

Create a Service Operation document that could be used by an organization of your choice.

Note. You may research versions published in the University Library and Internet, but the document you make must be your own. Include a justification at the end for the elements you put in your document.

Fill out the document for a system of your choice at the same organization. This may be from a specific case study, knowledge you have, or general research and reasonable assumptions.