Answer the following questions about the case:

1-Why is this case about team conflict? What conflicts do you see developing?

2-How is distance affecting team dynamics and performance?

The Vigilance Project-Case Overview 2 © 2008 SHRM. Peter G. Dominick, Ph.D. Case Overview/Synopsis This case follows a project team as they work to implement a safety database tracking system within a major international pharmaceutical company. The company was formed through the merger of two organizations. Team members are located in the United States and in France, and conduct much of their work virtually. In spite of their technical skills and abilities, the team struggles to collaborate; after more than a year of work, key conflicts remain unresolved-many of which are not apparent to all team members.

The case concludes with senior management appointing process advisors and implementing a conflict escalation process. Whether these interventions are effective or even appropriate remains an open question for students to explore. Review this case as if you are a consultant hired by the company to improve the team's dynamics, or as if you are the senior manager for the division in which the project is taking place. As you read, keep in mind that the case is written primarily from the perspective of the Americans on the team. Look for the merits in their points of view, but consider how the same facts might be interpreted differently. Case Learning Objectives 1. Conflict. This case challenges students to recognize emotional concerns underlying many aspects of team and interpersonal conflict. 2. Distance. This case encourages students to think of distance as something more than just physical separation. Students will recognize that distance can also be understood in