AI systems are relatively new approaches to solving business problems. What are the difficulties with new IT approaches in general? For each of the systems we discussed, identify some advantages and disadvantages of AI systems over traditional business processes. Say you were selling specialty teas and had brick and click stores. Would you use the same type of AI systems for each part of your business?

In what way would you use them or why would you not? Is there a place for decision support and artificial intelligence techniques in small specialty businesses?

In what way would decision support add value?

Can you think of how a DSS or an AI system would be value reducing (in terms of Porter's value chain theory)?

What do you see as the major differences between running a mammoth concern and a small specialty business?