QUESTION 1

(a) A receptionist who has been working in a large accountancy firm for eleven months has been complaining of aching shoulder, neck pain and sore eyes. Much of her work involves using a telephone to take messages and redirect calls to appropriate departments. The receiver regularly uses a computer to make appointments, record messages, and respond to e-mails. A job safety examination was carried out by a competent person to identify the possible problems with the working environment and to determine where improvements could be made. The job safety analysis identified the following problems:

- The receptionist would often hold the telephone handset between her shoulder and ear while talking on the phone and typing a message on the computer. She regularly adopted this awkward posture during the working day

- The characters on the computer screen were difficult to read

- Glare and reflections were generated from light through the window

Offer five risk control measures to manage the risk of upper limb disorders and provide the receptionist with a safer and healthier working condition

(b) An accident has occurred in a textile factory in which a maintenance technician is seriously injured. Define briefly how you would proceed in the investigation of the accident. You must indicate clearly the different stages/phases in the investigation

(c) Outline the provision of Occupational Safety and Health Act 2005 (OSHA) with respect to ‘notification of occupational accidents and dangerous occurrences'. Support your solution with a list of injuries requiring immediate notification, as listed in OSHA 2005

(d) Describe four commonly quoted accident theories in use

QUESTION 2

(a) Describe the provisions of Occupational Safety and Health Act 2005 with regard to ‘Substances hazardous to health'

(b) Describe four types of hazard which arise from the use of chemicals

QUESTION 3

(a) List ten hazards that should be considered when conducting a Job Safety Analysis

(b) Describe the steps involved in conducting a Job Safety Analysis

QUESTION 4

(a) Explain the aims and objectives of safety education and training stating their importance to (i) new entrants, (ii) middle management and (iii) line management and supervisors

(b) Explain briefly the meaning of Behaviour-Based Safety Programmes enumerating the features and advantages of these programmes

(c) Explain the importance of inculcating a health and safety culture in an organisation in the measurement of health and safety performance in the organisation