1. CUSTOM DECISION SUPPORT SYSTEM FOR AN INTERNATIONAL AIRLINE
A major international airline (of your choice) wants to upgrade its rostering tool, which has had many upgrades and still used some manual input. A salesman from CSIRO has convinced them to consider a new Intelligent Automated Rostering Toolkit
Expected benefits are:
• More efficient scheduling of crews, such that % utilisation of human capital improves significantly
• Reduced costs as more efficient use of home crews is used (crews go home over their shift, rather than stay in an overseas hotel)
• More dynamic rescheduling based on staff requests (preferences, holidays, sick leave etc.)
• Consider from various aspects like different routes, time table and flight schedule
• Consider selection of airplanes based on fuel efficiency
• Effective refuelling of airplanes at a cost effective airport
• Better staff morale and staff retention rates based on a more dynamic, responsive and fairer rostering system.
• Adherence to all internal and externally imposed staff rostering rules.
• effective ticket cost decisioning for Passengers(i.e.: person traveling from A - B should have less cost than the person travelling from A - B - C) for economy, first class and business class passengers
*Editorial Quality refers to the quality of the look and feel of the written report and PowerPoint presentation. Both should look professional in terms of consistency of format and clarity of appearance.
Report should be concise. Marks will be deducted for excessively long reports, or if section is covered too superficially. Any detailed analyses should be relegated to an appendix.
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Section
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Description
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A. Executive Summary
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Summarise the project background, benefits, additional research required, suggested process model and treatment of major risks.
Conclude with overall recommendation as to the project's priority.
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B. Business Case
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Background for the project
Financial and/or strategic justification
Project success criteria.
How will the client know the project was successful?
How can the client ensure that the expected benefits are realised?
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C. Process Model
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What additional studies are necessary?
e.g. Vendor selection, prototype to elicit detailed requirements with users, proof of concept to confirm technology, tools or platform etc.
What is the suggested project process model?
Clear diagrams are essential.
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D. Risk Management Plan
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Client wants to see ONLY 'project specific' risks. They are aware of the generic risks that affect virtually all IT projects.
Tables should include each major risk identifying the source, event, consequence, probability, existing control(s) and initial risk rating.
Another table should include the risk treatment plan for each risk with an unacceptable rating including the cost justification and effectiveness (e.g. residual risk rating).
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E. Conclusion
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In the Consultant's opinion how does this project rate for the client?
Should the client focus on other opportunities that have a better return on investment or a lower overall risk?
If this project is highly recommended, what are the key factors which have persuaded the Consultant?
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