1) Why do conflicts arise? (three specific words or phrases).

2) List four of the suggested tips for resolving conflict.

3) List three of the attributes of constructive dialogue in the order you think is the most important. Briefly explain your rankings.

4) Complete the graph below with the different Style Matters conflict styles. Add the labels, "personal goals", -team relationships", cooperative" and "assertive' to the appropriate axis. (Each axis should have two labels plus the low/high scaling.)

5) List two attributes or characteristics of each conflict style:

6) If you had to choose the top two most effective styles that you would like to use, which two would you pick and why? (Thoughtful answers will the most credit!)