1. Customer relationship management (CRM) software must be designed with the following in mind.
An in-depth recognition of its customers' specific needs.
Strategic communication is for different types of software.
Enhancement of existing programs and services.
Creative services that would progress and fulfill the organizational long-term goals.
2. The goal for ERP is:
to achieve single data-entry points throughout the organization.
to maintain non-standardized, unique processes.
to succeed even with the lack of business process reengineering.
to maintain the use of paper-based orders.
3. The primary goals of supply chain management (SCM) are:
to achieve increased efficiencies with regard to information flows and exchanges between the organization and its external parties.
to satisfy the need for economies of scale.
to increase the volume of daily purchasing.
to decrease efficiencies with regard to information flows and exchanges.
4. How can ERP software be used to facilitate data integration?
Maintaining separate processes as previously developed.
Using insurance companies to sort it out.
Amalgamating existing business processes in an organization.
Using health professional associations.
5. Primary storage, or main memory is:
the central processing unit (CPU) of a computer.
the program instructions and data provides the CPU with a working storage area.
random-access memory (RAM).
read-only memory (ROM).
6. A key high-profile enterprise software system that has emerged in the HMIS landscape is:
supply chain management (SCM).
just-in-time (JIT) inventory.
health maintenance organization (HMO).
Internet explorer (IE).
7. What has often been referred to as the "brain" or "heart" of a computer?
CPU
RAM
CU
ROM
8. Customer relationship management (CRM) is a major HMIS enterprise software system that:
has a predetermined budget.
can enable owners to personalize their heathcare services benefits online.
has a set listing of highly recommended and non-participating physicians and specialists.
does not maintain research information on prescription drugs.
9. Issues that may arise with a RHINO setup like the Mayo Clinic's include problems with:
maintaining separate processes as previously developed.
using insurance companies to iron out problems.
difficulties with patients.
data shadowing and the need for creating interfaces to communicate among disparate platforms and software.
10. The rapid advancements of e-commerce and managed care placed new demands on the healthcare industry in the 1990s to:
establish information infrastructures that work with the Foxfire browser.
establish information infrastructures that facilitate timely and interoperable patient formation.
establish information that works with Internet explorer (IE).
establish information that does not contain firewalls.
11. Consolidation, sometimes purported as a "market-sheltering activity" occurs when:
the central processing unit (CPU) of a computer is shared.
the program instructions and data provides the CPU with a working storage area.
two or more comparable healthcare services organizations combine to augment or preserve market power.
read-only memory (ROM) is shared.
12. One definition of community health information networks (CHIN) is:
A network of stakeholders within a defined region who are committed to improving the quality, safety access, and efficiency of healthcare through the use of HIT.
A special interest group (SPIG).
Improved efficiency and effectiveness of healthcare services delivery.
A not-for-profit organization.
13. One definition of regional health information organizations (RHINO):
A network of stakeholders within a defined region who are committed to improving the quality, safety access, and efficiency of healthcare through the use of HIT.
A special interest group (SPIG).
Improved efficiency and effectiveness of healthcare services delivery.
For-profit organization.
14. Open systems, as characterized by the Internet, electronic data interchange (EDI), and extranets, offer:
two-way access for external agencies.
eliminate the need for the exchange of standard-formatted transactions.
no requirement for electronic ordering.
no requirement for electronic invoicing through EDI.
15. For practice management systems delivered from private healthcare organizations and hospitals, electronic billing and patient scheduling are being developed for numerous benefits, including:
keeping manual follow-up procedures.
reducing, or possibly eliminating, all paper-based forms for which healthcare services organizations are especially vulnerable.
increase the accuracy of billing/coding.
eliminating electronic order processing.
16. What is the ultimate and primary goal for the CHIN evolution and the RHINO movement?
Consumer privacy.
Internal policies.
The development of Health maintenance organizations (HMOs).
The establishment of a national health information network (NHIN).
17. EHR will be one of the most costly project expenditures that a healthcare services organization will undertake, with regard to the investments of time and money and the resultant challenge of returns on investments (ROI). This is due to:
the significance of the returns to be realized from an EHR implementation remains a concern for many healthcare executives.
the program instructions provide the CPU with a working storage area.
two or more comparable healthcare services organizations combine to augment or preserve market power.
read-only memory (ROM) is shared.
18. A Web-based PHR system will empower patients with:
remote patient monitoring for older patients that cannot be added since patients do not need to be concerned about their chronic states of health.
access to their own records and help them take a more active role in managing their own health.
privacy since physicians will be the only people allowed to view records.
accessibility for all caregivers since the records are open for viewing.
19. Possible risks in trusting all your personal health records with a carrier such as Google Health include:
a network of stakeholders within a defined region who are committed to improving the quality, safety access, and efficiency of healthcare through the use of HIT.
information that could be sold to, or mined by, people from organizations that are unknown to the patient.
improved efficiency and effectiveness of healthcare services delivery.
a not-for-profit organization could safe keep your records.
20. Healthcare databases have been in existence for as long as there have been data storage devices, and in addition to a computer data-processing database, they can include.
the volumes of patient files lining the shelves of a physician's clinic.
healthcare organizational policies and decisions.
query languages such as SQL.
processes as outlined in a documentation manual.
21. Google Health pays particular attention to security and privacy issues, which clearly restricts:
infrastructures that work with the Foxfire browser.
information that facilitates timely and interoperable patient data.
the transmission or release of the subscriber's information to third parties without the subscriber's consent.
information that does not contain firewalls or other protections.
22. When combined with various other workflow tools, computerized physician order entry (CPOE) can also be useful in providing information about:
manual follow-up procedures.
reducing paper-based forms.
patient scheduling.
eliminating electronic orders.
23. Electronic health records can:
improve upon unique non-standardized processes.
eliminate single data-entry points throughout the organization.
significantly increase the risk for medical errors.
enhance the quality of healthcare services delivery.
24. Closely related to, and often functioning as part of, EHR, a computerized physician order entry (CPOE) system is basically:
a competitive system within an amalgamation of systems.
an internal policies document approved by the Board of Directors.
automated order-entry system that captures the instructions of physicians with regard to the care of their patients.
information on research of prescription drugs.
25. Three categories of healthcare data are required, almost universally, by healthcare services organizations for supporting their planning and decision-making activities, and one of these is:
vital statistics.
environmental statistics.
census statistics.
consensus statistics.