1. As a manager in a business context, is it ever acceptable to lie to a customer? Provide a specific example to help explain your answer.
2. As a manager of a diverse team, what will you do to ensure that group members are productive and respectful to each other. Provide a specific example to help explain your answer.
3. Briefly describe how a leader can influence employee motivation through goal setting and encouragement. Provide a specific example to help explain your answer.
4. Briefly describe how you would convey to your staff that ethics/ethical behavior is a high priority with you and that you also expect it to be a high priority with your staff.
5. Briefly explain the concept of emotional intelligence. Provide a specific example to help explain your answer.
6. Briefly explain when it would be best to hire an employee based upon his/ her personality rather than his/her skills. Provide a specific example to help explain your answer.
7. Do you agree or disagree with this statement? Managers should do everything they can to enhance the job satisfaction of their employees. Briefly explain why you chose that answer and provide a specific example to help explain the answer.
8. In your opinion, can an employee ever be too motivated? Provide a specific example to help explain your answer.
9. In your opinion, do male managers manage differently than female managers? Provide a specific example to help explain your answer.
10. In your opinion, how can a manager get his/her employees to accept working with people who are very different in age or personality? Provide a specific example to help explain your answer.
11. In your opinion, what is the major reason why employee diversity is important to an organization's success? Provide a specific example to help explain your answer.
12. Not all manager are good leaders. As the CEO of a company, what will you do to help ensure that your managers are also good leaders? Provide a specific example to help explain your answer.
13. Some people believe that management is a universal process, meaning that the basic skills of management are transferrable to almost every type of environment. In your opinion, would a good fast food manager from a fast food restaurant be equally effective as an upper manager at a major retail store?
14. The company's office manager oversees the work of a staff of twenty staff workers. The manager hires them, trains them, evaluates their performance, and sets their pay. The manager also schedules working hours and, when necessary, disciplines or fires workers. In your opinion, what is the most important personality trait that this manager needs? Briefly explain why you chose that answer.
15. You are the manager of ten employees, and the company is about to implement a major change. You are not totally sold on the need for the change, and you anticipate that your employees are going to react negatively. Briefly describe what you will do to help your employees accept the change.