problem 1)(a) prepare down the benefits of ISO Registration?
(b) ISO 9000 series of standards is generic in scope. Briefly describe the three standards of the series.
(c) There are number of steps that are essential to implement a quality management system. Briefly describe the steps involved.
(d) What are the pitfalls to successful implementation to quality management system?
problem 2) There are many problem-solving tools which can be very effective for teams and in some cases for individuals. Application of these tools has proven useful in process improvement, cost reduction, policy deployment, and new-product development.
Briefly describe the given problem solving tools:
(a) Why, why tool
(b) Forced-Field Analysis
(c) Nominal Group Technique
(d) Affinity diagram
(e) The Interrelationship Diagraph
(f) Tree diagram
(g) Matrix diagram
(h) Process Decision Program Chart
(i) Pareto Diagram
(j) Cause-and-effect diagram
problem 3) W. E. Deming is credited with providing foundation of Japanese Quality and resurgence as the economic power. Deming is the best known quality expert in world. His 14 points provide a theory for management to improve quality, productivity and competitive position. Deming’s philosophy is given in his 14 points. Describe the 14 points of Deming’s philosophy.
problem 4)(a) One way to deal with group problems is to talk about them as soon as they occur. Most problems need a structured approach. Describe the ten common people problems and their solutions in team work.
(b) Team building is a difficult task. What are the common barriers to team progress.