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Problem:

Read the following extract and answer the problems below

A large, 100+ seat inbound call centre has been getting feedback from the Australian Services Union that their members are dissatisfied with working situations. The most recent manifestation of this was the presentation of letter, signed by 80 workers, inability to meet targets, itemising complaints relating to stress and inadequate time to go to toilet, and severe and unjust consequences for workers for minor discretions.  This was on top of numerous individual bullying complaints that had been investigated and 'resolved', but had impacted negatively on the worker morale.

Required:

problem 1: What kind of hazard does the above extract address?

problem 2: How would you describe such kind of hazard?

problem 3: Enumerate four (4) factors highlighted in the extract which led to such hazard?

problem 4: Which one of these factors mentioned in extract falls under the category of 'workplace relationship'?

problem 5: Illustrate out the seven (7) risk control measures which can be taken against poor workplace relationships.

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M98474

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