problem 1: All value of this company is in its people. If you burnt down all our plants and we just kept our people and our information files, we would soon be as strong as ever. Take away our people and we might never recover.

Thomas Watson, Jr., Chairman IBM (1952-1971)

Describe the above statement showing:

a) The significance of people and knowledge in an organization.

b) How effectual knowledge management can produce a competitive benefit to an organization?

c) How globalisation has affected organizations in terms of knowledge needs?

problem 2:

a) describe the Leavitt’s model of change influencing a knowledge culture.

b) What kind of culture is required at the individual and managerial level in order to make a conducive environment for efficient knowledge management?

c) Describe the view that knowledge culture interventions must be centrally driven.