problem 1) Ability is to apply specialized knowledge or expertise. All jobs need some specialized expertise, and many people develop their technical skills on the job. _________programs could be used to develop this type of skill.

(a) Sensitivity Training
(b) Vocational and on-the-job training
(c) Mentoring
(d) Coaching

problem 2) ___________  focus on operations before they begin.

(a) Feedback Controls
(b) Feed Forward Controls
(c) Concurrent Controls
(d) Decisional Controls

problem 3) What pattern of behaviour in temporary groups consists of first meeting, a phase characterized by inertia, transition resulting in major change, another phase of inertia, and finally accelerated activity at an end meeting?

a) The punctuated-Balanced model
b) The punctuated –Equilibrium model
c) The inertia Effect
d) The shortened-Balanced model

problem 4) According to Situational Leadership Model, what kind of the leaders pass day-to-day decisions, like task allocation and process, to the follower. Select the correct option from the given choices.

a) Telling/ Directing Leaders
b) Coaching/Selling Leaders
c) Supporting/Participating Leaders
d) Delegating Leaders.

problem 5) Which of the following phenomenon are seen in charismatic Leadership?

a. leadership responsibility is dissociated from organization hierarchy.
b. How may I help you?
c. Leader is a social architect.
d. Followers trust correctness of the leader’s believes.

problem 6) When one party perceives its interests are being opposed or set back by another party, this is known as:

a. Competition
b. Conflict
c. Dysfunctional conflict
d. Equity

problem 7) What is the correct sequence of stages in Tuckman’s five stage model?

a. Norming, forming, storming, adjourning, performing.
b. Storming, forming, adjourning, norming, performing
c. Forming, storming, norming, performing, adjourning.
d. Performing, storming, forming, norming, adjourning

problem 8) _____________and __________ are two types of locus of control.

a) Internal / external
b) Social / political
c) Mental / physical
d) Emotional / social

problem 9) __________and ________ might help to overcome resistance to change.

a) Power and politics
b) Authority and threat
c) Education and communication
d) Social and political pressure

problem 10) In this situation people generally get more committed towards change. They are directly involved in change process.

a) Education and communication
b) Facilitation and support
c) Participation and involvement
d) Negotiation and agreement