problem 1:

a) What do you understand by the phrase ‘Enterprise Resource Planning (ERP)’?

b) What are the three (3) areas of professional services that companies seek for, so as to execute ERP systems?

c) What do you understand by the term Forecasting and what is its principal use?

d) Illustrate out the three (3) types of forecasts.

problem 2:

a) How does the Kanban process focus on individual in teamwork concept?

b) How is the Kanban process linked to Kaizen process?

c) What do you understand by the capacity planning?

problem 3:

Illustrate out each of the following terms in supply chain process:

a) Aggregate planning;

b) Shop floor control systems;

c) Capacity planning systems;

d) Inventory systems;

e) Virtual factory.

problem 4:

a) In brief illustrate out the meaning of each of following management terms:

i) Mission

ii) Vision

iii) Strategies

iv) Goals

v) Objectives

b) What do you understand by the phrase ‘Quality Chain’?

c) List down the seven (7) categories of criteria for Performance Excellence, applicable to Malcolm Baldridge National Quality Award.