“Management in public domain has unique characteristic and is different from management in private sector.” Discuss and describe.
New Public Management (NPM) has emerged as a direct response to inadequacies of traditional public administration – particularly to inadequacies of public bureaucracies”.
How is “New Public Management” (NPM) dissimilar from traditional public administration (bureaucracy)?
“Entrepreneurial governments have begun to shift to systems which separate policy decision (steering) from service delivery (rowing)”.
prepare down the features of “entrepreneurial governments”.
What differentiation do you make between “steering” and “rowing”?
What do you understand by the concept of the “decentralization”? prepare down the objectives of decentralization and under what situations can decentralization be successful.
“Treating the citizen as a customer of Government is at core of recent approaches to management of the Public Sector.’
By referring to the Mauritian context, discuss the few initiatives that have been taken to improve customer satisfaction in public service.