problem1) “DigiTel” has hired a new manager whose main responsibility is to ensure that all resources are allocated effectively. He has decided to use scheduling and budgeting to ensure that this occurs.
Which management role is being used?
(A) Financial
(B) Decisional
(C) Interpersonal
(D) Informational
problem2) A socially responsible business would aim to achieve which of the following goals simultaneously?
(A) Increase product range and growth
(B) Break even and personal recognition
(C) Increase market share and diversification
(D) Profit maximisation and ecological sustainability
problem3) “Regal Cosmetics” has decided to focus on customer retention through using personalised letters to invite customers to trade shows and introducing a points program to reward loyal customers.
This is the ex of which of the following marketing concepts?
(A) Customer marketing
(B) Customer orientation
(C) Marketing orientation
(D) Relationship marketing
problem4) What are two psychological factors influencing consumer behaviour?
(A) Perceptions and social class
(B) Perceptions and attitudes
(C) Income and social class
(D) Income and attitudes
problem5) Which of the following is the covert form of industrial action by employees?
(A) Strikes
(B) Lockout
(C) Sabotage
(D) Dismissals
problem6) Owners of the company have maximised profits through process of buying a majority share of another company and selling its assets. Which of the following describes this practice?
(A) Auditing
(B) Factoring
(C) Asset stripping
(D) Corporate Governance
problem7) A business is using performance appraisal to ascertain their employees’ areas of strength and areas for improvement. Which role of employment relations is this a feature of?
(A) Training
(B) Acquisition
(C) Maintenance
(D) Development
problem8) Which of the following is not the legal influence on global businesses?
(A) Contracts
(B) Regionalism
(C) Dispute resolutions
(D) Intellectual property
Use the diagram below to answer problem 9.
problem9) The above diagram shows characteristics of which of the following management theories?
(A) Systems
(B) Political
(C) Scientific
(D) Behavioural
Use the Balance Sheet below to answer problems 10 and 11.
Kitchen Tops
As at May 30th
Current Assets $ Current Liabilities $
Inventory 155 000 Accounts Payable 20 000
Cash 10 000 Bank Overdraft 40 000
Accounts Receivable 80 000
Non Current Assets Non Current Liabilities
Equipment 180 000 Mortgage 300 000
Motor Vehicles 90 000
Owner’s Equity
Owner’s Capital 80 000
Net Profit 75 000
problem10) What is the present ratio for “Kitchen Tops”?
(A) 2:1
(B) 4.1:1
(C) 1.4:1
(D) 2.4:1
problem11) What is the return on owner’s equity for “Kitchen Tops”?
(A) 20%
(B) 48%
(C) 75%
(D) 80%
problem12) “Unique Lace” wishes to create clothing that is perceived as ‘high-status’ by consumers. Which channel choice of distribution must “Unique Lace” use?
(A) Niche
(B) Selective
(C) Exclusive
(D) Intensive
problem13) Which organisation in NSW is responsible for administering laws relating to occupational health and safety?
(A) Health Ministry
(B) WorkCover Authority
(C) Compensation Authority
(D) Workers Compensation Commissioner
problem14) A business, which manufactures steering wheels and seats, has recently acquired a car assembly business. What process is this business engaging in?
(A) Sourcing
(B) Global web
(C) Vertical integration
(D) Horizontal integration
problem15) “Mirrors On the Wall Pty Ltd” wishes to expand their business overseas in order to reduce their cost per unit by increasing their production levels. Which of the following is the major reason for “Mirrors On the Wall” expanding?
(A) Tax minimisation
(B) Acquiring resources
(C) Cushioning economic cycle
(D) Achieving economies of scales