Ask Question, Ask an Expert


Ask Management Theories Expert

The ISP and the Web Developer

'ISP X' is the Internet Service Provider that operates in a specific country. A web developer is using this ISP to host a web site for him. As part of the package, which is quite expensive (€440 approximately), the developer is getting 30 MB web-space, a domain name, and limited technical support.

The first problem occurs when there is a delay of 3-4 weeks in setting up the account. After several phone calls and e-mails to ISP X, the developer eventually is capable to access the sever account and upload the web site. At this phase the client of the web developer, the person for whom the web developer is actually working for, is rather upset at the delay in setting up the website.

After 9 months of the site being live, the web developer's client decides that they no longer want to keep their website. The web developer contacts the person at ISP X who he has previously dealt with in order to have the account closed, but unfortunately that person has left the company. A new contact is established with the ISP, and this person promises to look after settling the account.

Towards the end of the twelve month hosting period that had been initially bought from the ISP, the web developer receives notice in the post that the web hosting package in problem needs to be renewed. As the account hand been cancelled, this comes as quite a surprise to the developer. He tries to make contact with his contact at ISP X, but unfortunately that person has now also left the company, in fact the entire company has been bought out by another larger firm.

Although the developer describes that he had previously cancelled this account, he continues to receive bills in the post for the upcoming year asking him to have the account renewed. The site in problem is still on the Internet; despite the developer asking for it to be removed (he is unable to do this himself due to his login on the server no longer working!). Eventually, a THIRD company buy out the second, and the account is finally shut down and the bill for renewal scrapped. Almost two years have elapsed. The developer never employs this service again, and has nothing but bad things to say about all of companies in problem.
Answer the following problems with suitable instances:
problem1. prepare a memorandum to the Director of ISP X describing the concept of Relationship Marketing and its significance for sustainability.

problem2. What is the relationship failures determined in case study? Build up five suggestions to enhance the relationship between the ISP and the Web Developer.

problem3. Discuss and describe the role of Technology in enhancing the relationship building process.  
problem4. ISP X decides to appoint a Relationship Officer. describe the key responsibilities and duties that must be attached to the position.

problem5. Do you think that the setting of a PR department might be helpful for the ISP provider?  Why?

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M97199

Have any Question? 

Related Questions in Management Theories

Test -multiple choice1 alia a graphic artist at an

TEST -MULTIPLE CHOICE 1. Alia, a graphic artist at an advertising firm, realizes that the head designer, Ryan, has been copying designs from the Internet and passing them off as his own. Alia informs the marketing head a ...

Assessment 1 - establish procedures for the management of

Assessment 1 - Establish procedures for the management of payroll Part A 1. What is the purpose of establishing security procedures in relation to payroll information? 2. What legislative requirements exist and apply in ...

Task - reflect on your experience of working as part of the

Task - Reflect on your experience of working as part of the group in Assignment using concepts and theories from Topic: Groups & teams, and relevant academic sources. The following questions may provide a useful guide wh ...

Assessment type research essaypurpose to allow students to

Assessment Type: Research Essay Purpose: To allow students to research organisational behaviour theory and to enable students to examine and critically analyse one aspect of organisational behaviour in depth. Students wi ...

Problem 1pony express creations inc wwwpony-excom is a

Problem 1 Pony Express Creations Inc. ( is a manufacturer of party hats, primarily for the Halloween season. 80% of their annual sales occur over a six-week period. One of their popular products is Elvis ...

Detailsinternal processes of a company contribute to the

Details: Internal processes of a company contribute to the company's overall effectiveness. Identifying ways to improve internal processes helps build a highly efficient organization. Root causes need to be identified. M ...

Sm case analysis transportation and warehousingamazon

SCM Case Analysis: Transportation and Warehousing(amazon) Write a paper about their supply chain strategy and their use of forecasting and planning to develop their strategy. L. L. Bean. Starbucks. Intel. John ...

Below is a graphical representation of the keynesian cross

Below is a graphical representation of the Keynesian cross for some country, where the planned aggregate spending line is graphed against the 45° line. Suppose that, in this country, there is an autonomous increase in ag ...

Change managmentthe purpose of this assignment is to

Change Managment The purpose of this assignment is to provide an account in narrative form of your experience conducting your second team development session. You will describe the exercise you chose, how it relates to a ...

Management and organisational behaviour case study report

MANAGEMENT AND ORGANISATIONAL BEHAVIOUR CASE STUDY REPORT ASSIGNMENT- Assessment Summary and Purpose- The case study analysis report is a group assignment intended to assess students' ability to identify, understand and ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

A cola-dispensing machine is set to dispense 9 ounces of

A cola-dispensing machine is set to dispense 9 ounces of cola per cup, with a standard deviation of 1.0 ounce. The manuf

What is marketingbullwhat is marketing think back to your

What is Marketing? • "What is marketing"? Think back to your impressions before you started this class versus how you

Question -your client david smith runs a small it

QUESTION - Your client, David Smith runs a small IT consulting business specialising in computer software and techno

Inspection of a random sample of 22 aircraft showed that 15

Inspection of a random sample of 22 aircraft showed that 15 needed repairs to fix a wiring problem that might compromise

Effective hrmquestionhow can an effective hrm system help

Effective HRM Question How can an effective HRM system help facilitate the achievement of an organization's strate