Unstructured Communications You have just received a job as a business analyst for a large sports marketing company. Your boss, Sandy Fiero, wants you to evaluate and improve the current corporate communication process. With the current process, employees receive a great deal of unstructured information in the form of emails, including corporate policies, corporate announcements, and human resource information.
You quickly realize that using an email system for communication is causing a great deal of issues including inaccessible information for any new hires, lost productivity as employees search through hundreds of emails to find information, and miscommunication as global divisions of your organization send out regional human resource policies.
To begin analyzing the processes, create a list of issues you might encounter by using email as a primary communication tool for corporate information. What are the redundancies associated with an email communication process?
What are the bottlenecks with an email communication process?
Document the As-Is process for sending email communications to employees. Then, reengineer the process and document your suggestions for improving the process and the To-Be communication process.