Textbook - Project Management Certification EXAM GUIDE Third Edition by Joseph PhillipsChapter 13 Managing Project Stakeholder Management

Questions

1. You are the project manager of the GUY Project for your organization. This project has recently been chartered and you're starting the process of stakeholder identification. In this process, you're working with your project team, some of the known stakeholders, and your project sponsor. Which one of the following inputs will you NOT need for the stakeholder identification process?

A. Organizational process assets

B. Communications management plan

C. Procurement documents

D. Project charter

2. Beth is the project manager for a large health care project. She is working with the project sponsor to define the steps she'll use to perform stakeholder analysis. Which of the following correctly defines the steps for stakeholder analysis?

A. Identify and document the stakeholder information, create a communications management plan, plan for stakeholder management.

B. Identify and document the stakeholder information, prioritize and classify the stakeholders, create the communications management plan for stakeholder management.

C. Identify and document the stakeholder information, prioritize and classify the stakeholders, plan for stakeholder management.

D. Create a focus group for known stakeholders, identify and document the stakeholder information, prioritize and classify the stakeholders, plan for stakeholder management.

3. You are the project manager for your organization. Management has asked you to create a stakeholder classification model to show the amount of authority stakeholders have over project decisions in relation to how much their political capital and position in the company could affect the project. What type of stakeholder classification model should you create?

A. A power/influence grid

B. A RAM matrix

C. An influence/impact grid

D. A RACI chart

4. Henry has been tasked to create a salience model for his project. This model defines three characteristics for project stakeholders. Which one of the following is NOT one of the three characteristics of the stakeholders mapped in the salience model?

A. Power

B. Urgency

C. Legitimacy

D. Influence

5. You are the project manager of a large technology project for your company. This project will span the United States and parts of Europe. There are key stakeholders in all countries represented. As part of your stakeholder analysis you'd like to create a document that captures all of the stakeholders' contact information, assessment information, and classification in the project. What type of document are you creating?

A. Stakeholder directory

B. Stakeholder management plan

C. Stakeholder register

D. Stakeholder communications matrix

6. Terry is the project manager of the ARB project for his company. Terry approaches Scott for his insight about the schedule for releasing the product the project will create. Scott doesn't know anything about the project Terry is working on and is surprised to learn about the product. What type of stakeholder is Scott?

A. Unaware

B. Uninformed

C. Neutral

D. Sensitive

7. You are a project management consultant for your company and you're meeting the stakeholders for the first time. Mary, a stakeholder, tells you that she hates the project and she hopes that it fails miserably. What type of stakeholder is Mary?

A. Resistant

B. Unhappy

C. Honest

D. Defiant

8. You are the project manager of the HQL Project for your company. Henry, a stakeholder, is in favor of your project and he's working with you to express the importance of the project. Henry has offered to help with the project, communicate with other stakeholders, and host status meetings. What type of stakeholder is Henry?

A. Supportive

B. Cheerleader

C. Contractual

D. Leading

9. Sammy is the project manager of the KHG Project. Some of the stakeholders in this project are opposed to the project, some are in favor of the project, and some stakeholders are neutral. Management has asked Sammy to create a chart that shows the current status of engagement for each stakeholder and the desired level of engagement for each stakeholder. What type of chart is
management asking for?

A. Stakeholder engagement mapping

B. Stakeholder engagement control chart

C. Stakeholder histogram

D. Stakeholder engagement assessment matrix

10. You are the project manager of the GUY Project for your company and you're working with your project team on some stakeholder issues. You want to examine the interrelationships among the project stakeholders for better communications. What project management plan will you refer to?

A. Project communications management plan

B. Project stakeholder management plan

C. Project stakeholder register

D. Project staffing management plan

11. Holly is a new project manager and she's confused about the need for the change log and how it relates to the stakeholder engagement. Why is the change log an input to the management stakeholder engagement process?

A. Because it documents any changes to the stakeholder contact information

B. Because it documents any changes to the stakeholder register

C. Because it communicates changes to the stakeholders

D. Because it communicates changes about the stakeholders to management

12. Part of stakeholder management is the reliance on interpersonal skills. Which one of the following is an interpersonal skill?

A. Facilitation

B. Analysis of product scope

C. Conflict resolution

D. Influence

13. Just as you need interpersonal skills, you'll also need management skills to effectively engage the stakeholders in the project. Which one is a management skill?

A. Trustworthiness

B. Active listening

C. Influence

D. Conflict resolution

14. As a PMP and CAPM candidate, you should be familiar with the inputs, tools and techniques, and outputs of the project management process. The management of stakeholder engagement creates five outputs. Which one of the following is not an output of the process?

A. An issue log

B. Change requests

C. Project management plan updates

D. Project schedule for stakeholder communications

15. You are coaching several new project managers on effective control of stakeholder engagement. The project managers are confused as to why change requests come from this process. What is the most likely type of change that will come from controlling stakeholder engagements?

A. Technology change

B. Errors or omissions in requirements

C. External changes

D. Corrective actions

16. Ned is the project manager of the NHQ Project and he's meeting with a few key stakeholders to determine their roles, interests, concerns, influence, and attitude about the project. What type of meeting is Ned hosting?

A. Kickoff meeting

B. Stakeholder classification meeting

C. Profile analysis meeting

D. Stakeholder status meeting

17. What type of communication is happening in a meeting with several stakeholders exchanging ideas?

A. Interactive

B. Push-pull

C. Conferring

D. Cooperative

18. You are the project manager of a large construction project. You have created a website that allows the different functional managers to log in to a secured area, run queries, and generate reports on the time, cost, scope, changes, risks, and human resource aspects of your project. What type of communication is this?

A. Pull

B. Push

C. Conferring

D. Static

19. Which one of the following examples best describes a push communication?

A. A blog about the project

B. A secured blog for functional managers

C. A project newsletter for the stakeholders from the project manager

D. The project management plan

20. Your project has 45 stakeholders as of today. You've just learned that next week 29 new stakeholders will be joining the project. How many more communication channels will you have next week?

A. 406

B. 990

C. 1711

D. 2701