Stryker Case -
Customer Service/Order Management Case Questions:
1. Flowchart current process using VISIO. Include quantities and timing.
2. Measure the current customer service level at Response using Figure 1 measures. Show work. Show numerator and denominator for each percentage calculated.
3. Analyze case data to determine the specific (root cause or causes) for not perfect performance for each of the following performance areas:
- Product availability
- On-time delivery
- Process completed same day
- Label errors
- Product damage
- Products lost
A. State the specific and likely causes of the problems in these areas.
B. Recommend specific changes in logistics operations to fix each problem.
4. Flowchart the new process.
5. What is your decision and recommendation to Stryker regarding the potential acquisition?
Just need the answer for question 3. Make sure you answer all 6 point in question 3 determine A and B for each. Direction what you need to do with question 3.
Prepare in a Word doc your observations about process problems, possible root causes, and potential improvements
a. Provide detailed bullets (or short paragraph), compare Response Biomedical numbers to the industry average, and state gap. If there is a concern, then tell me likely cause that could stem from process flow or pattern in the data.
b. Provide detailed bullets (or short paragraph), where you recommend improvements that address what you believe are likely causes.
Attachment:- Assignment Files.rar