1. Active listening needs:
a) Interruptions to get your point across
b) Summarizing all regions of the performance-interview feedback discussion.
c) Summarizing merely the areas of agreement
d) Verbal communications only
2. An illustration of control criteria which can be employed in any condition is ________.
a) Number of calls taken per day
b) Employee satisfaction
c) Client requests completed per hour
d) Average time to process paperwork
3. Since practical considerations make job tryouts for all candidates infeasible, it is essential to __________ the relative level of job performance for each candidate on the basis of accessible information.
4. Which of the given is ISO 14000 primarily concerned with?
a) Time management
b) Continuous improvement management
c) Environmental management
d) Quality management
5. Which of the given is a desirable strategy for managers aiming to decrease the negative effects of rumors?
a) Making a more informal communication environment at the work-place.
b) Initiating disciplinary action against the employee who started the rumor.
c) Encouraging employees to communicate their concerns and proposals.
d) Refusing to comment on issues which appear to be controversial and unfair.