Scenario (A): Michelle is 18 years old and employed as an assistant in the community services department of the large organisation where you work.

Michelle's duties are supervised by yourself and the other 8 community service colleagues. Michelle has recently been given the responsibility for managing the petty cash that you and the other 8 colleagues use for client work (e.g. transporting clients to court, buying clothes at the opportunity shop, buying small items for clients with immediate need). You are aware that Michelle is feeling overwhelmed with doing this role, in terms of the tasks involved and the responsibility. For many reasons this person must continue to perform this role as part of her duties. Other colleagues have noticed she engages better with you than other colleagues. Michelle is "teary" and begins telling you that everyone is demanding her time, that she becomes confused when underpressure and that some colleagues become "agitated" when she is low on funds.

(a) How would you support Michelle to satisfactorily perform the role?

(b) How could you support Michelle to deal with any issues and concerns that she might have?