RESPONSES TO QUESTIONS- ASSESSMENT

1. What are some continuous improvement systems you are aware of and why are they effective?

2. ‘As a manager I spend most of my time putting out the daily fires that surface and resolving the performance-related issues of the team. I just don't have time to think strategically.' Examine this situation and provide suggestions on how this manager can begin to think strategically.

3. ‘Although we have opportunities for the team to participate and contribute ideas, in reality the manager tells us what to do and we just agree.' What could you as a manager do to change this perception?

4. List three methods you have used to keep team members informed regarding continuous improvement efforts. Explain why these methods were used and whether they were effective.

5. Explain how recording processes will help you and your team identify further opportunities for improvement.

6. Describe the systems in place or that you plan to introduce, including the performance variables that will be measured to:

a. document work performance

b. report on achievements and problems

c. record information for planning further continuous improvement

7. Identify a project in which mistakes have been made or areas that needed improvement were identified. Explain what you or your team have learnt from the project and list the changes you would make when planning similar projects in the future.

8. In an attempt to make life easier for its employees and business partners, IBM standardised its practices covering everything from supply chain management to business procedures, so that the same practices are followed in every country around the world. Discuss the benefits of this approach from a continuous improvement perspective.