problem 1:

Research exhibits that there are five (5) key cross-functional CRM processes which need to be considered by most organizations. What are they?

problem 2:

The emergence of CRM as a management approach is the consequence of a number of significant trends. What are they?

problem 3:

The problem faced by many organisations, both in deciding whether to adopt CRM and in proceeding to implement it, stems from the fact that there is still a great deal of confusion regarding what constitutes CRM. Provide three reasons for this confusion?

problem 4:

Name and illustrate the three (3) types of CRM that you know about?

problem 5:

Name the Seven (7) best practices in making vision and values work.

problem 6:

Provide three (3) exs of strong business visions.