Questions:

1. List and explain two reasons why team based management is so important.

2. Why might change not be well received by some employees?

3. How can quality be defined and measured?

4. List two Kaizen principles, how they should be implemented and their benefits to the company as well as product quality.

5. List three of Deming's principles and identify their benefits to quality.

6. Describe how a company can compare itself to other companies in their industry in terms of quality.

7. Explain how statistics might be used to increase quality.

8. Describe a situation where the use of statistics and/or analysis may not be appropriate.

9. Explain how good employee workstations and employee efficiency contribute to quality.