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QUESTION

E Deming, P Crosby and J Juran ( the 3 Quality Gurus ) have greatly contributed to the field of Total Quality Management . You are required to compare and contrast their teachings in the following areas-

(a) Definition of quality

(b) Cost of quality

(c) Statistical process control

(d) Basis of improvement

(e) Management responsibility

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M9590951

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