Question: The WOWR organisation produces books and magazines. It employs 560 staff in 7 different locations. The organisation has been using IT in various departments as follows: Production - stock control including real-time stock and finished goods levels; Sales - historical record of books and magazines sold for the last 15 years; Finance and administration - maintenance of all ledgers, cash book and wages details; Human resources - factual information on employees, such as rate of pay, department, home address and date of birth. In other words, most of the basic transaction systems within the organisation have been computerised. Additional investment in IT has been limited, partly as a result of the success of the organisation's core businesses, and partly from a lack of desire for change on the part of existing managers. Recent changes in the senior management of the organisation now mean that additional appropriate IT investment is seen as being a key success criterion.