Question: Step 1 Read the introduction.

You and your colleagues examined three different conflict situations warranting disciplinary action: Chronic tardiness and absenteeism because the employee is taking care of an aging parent. Sexual harassment accused by a woman against another woman. "Fudging" the accounts receivable documents or inventory control documents.

Step 2 Write a summary.

Summarize and include the following information: Two- to three-specifics of each type of documentation that you found most essential. Communications that might have prevented the situation from requiring formal disciplinary action. Techniques that could be used to resolve conflicts in these situations.