Question: Message Strategies: Providing Routine Information [LO-4] You are normally an easygoing manager who gives your employees a lot of leeway in using their own personal communication styles. However, the weekly staff meeting this morning pushed you over the edge. People were interrupting one another, asking questions that had already been answered, sending text messages during presentations, and exhibiting just about every other poor listening habit imaginable.

Your task: Review the advice on good listening skills and then write a post for the internal company blog. Emphasize the importance of effective listening and list at least five steps your employees can take to become better listeners.