Question: Message Strategies: Persuasive Claims and Requests for Adjustment [LO-2] You thought it was strange that no one called you on your new mobile phone, even though you had given your family members, friends, and boss your new number. Two weeks aft er getting the new phone and agreeing to a $49 monthly fee, you called the service provider, InstantCall, just to see if everything was working. Sure enough, the technician discovered that your incoming calls were being routed to an inactive number. You're glad she found the problem, but then it took the company nearly two more weeks to fi x it. When you called to complain about paying for service you didn't receive, the customer service agent suggests you send an email to Judy Hinkley at the company's regional business offi ce to request an adjustment.

Your task: Decide how much of an adjustment you think you deserve under the circumstances and then send an email message to Hinkley to request the adjustment to your account. Write a summary of events in chronological order, supplying exact dates for maximum eff ectiveness. Make up any information you need, such as problems that the malfunctioning service caused at home or at work.