Question: Managing Conflict and Communication Conflict is a defining characteristic of the project environment. Conflicts can occur at any level in the organization and are typically a result of conflicting objectives. Conflict and communication are often linked issues. Enhancing communication skills can give the project manager the tools he or she needs to effectively resolve conflict as well as enabling him or her to deal with other project issues effectively. Module 4 deals with conflict and techniques that can be used to either avoid conflict or to minimize the impact of conflict on the environment. It also introduces the ongoing topic of communication in the project environment.

Answers between 100-200 words - Due March 16th

1. From your own experience, provide an example requiring conflict management. Discuss how the incident was handled, what the results were, and what might have been done to improve the situation.

2. If a project manager has a disagreement with a stakeholder such as a functional manager, how in your view should the conflict be escalated and resolved? What form of communication media would you suggest be used when working out the conflict?