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Question: Class Activity - 1

Identify 5 measures/Indicators/KPIs for each of these Hospital departments mentioned below

1) Clinical Departments: (20 Marks)

- Cardiology
- Pediatrics
- Gynecology
- Internal Medicine
- General Surgery

2) Non-Clinical Departments: (20 Marks)

- Housekeeping
- Admission / Customer Relations / Reception
- Engineering
- Bio-medical
- Human Resource
- Marketing

Class Activity - 2

3) For the Measures / Indicators / KPIs identified in the activity 1, mark each of the indicators as - Structure, Process or Outcome - type of indicator. (15 Marks)

Mark them as type of indicators -

Case Study: From the attached Annual Performance Report of The Joint Commission 2014, Answer the following questions

i) Identify five Process Indicators

ii) Identify five Outcome Indicators

iii) Imagine you are the head of Dept. of Cardiology and you need to collect data on Aspirin on Arrival, what are the steps you take or do to collect meaningful data for this measure?

Why is comparison of performance important? What are the challenges in UAE for comparing data?

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M92269861

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