Question 1
In the Service Matrix, to which quadrant does recreation belong?
a) Service shop
b) Professional service
c) Mass service
d) Service factory
Question 2
Which of the following is NOT an advantage of rapid response?
a) First-mover advantage
b) Elimination of overhead
c) Improved morale and communication
d) Sharper focus on the customer
Question 3
Which form of transportation system utilizes group technology?
a) Flow shop
b) Job shop
c) Cellular production
d) Project operations
Question 4
Layout analysis is usually performed for the following purpose(s):
a) Maximize operational efficiency
b) Reduce safety or health hazards
c) Minimize interference or noise between areas
d) All of the above
Question 5
Continuous processes are characterized by low to moderate output variety and one to few in batch size.
True
False
Question 6
Customization occurs when
a) Products or services are world-class, suitable for most markets
b) Products or services are offered on a made-to-order basis
c) Products or services are developed with several options
d) Both A and C
Question 7
As an alternative to research, industries where bringing a product to market is extremely expensive (for example, high technology or pharmaceuticals) tend to adapt the imitation strategy.
True
False
Question 8
Which of the following is among the six major elements of a production system?
a) Inputs
b) Output
c) Monitoring and legislative compliance
d) Only A and B
Question 9
Balancing a production line includes the following tasks, EXCEPT:
a) Finding a cycle time in which each workstation can complete its tasks
b) Take into account precedence relationships among tasks
c) Identify the task with the longest operation time
d) Calculate the number of workstations that completes the job in the minimum amount of time
Question 10
Sub-optimization occurs when one part of the system is improved to the detriment of other parts of the system.
True
False
Question 11
In the product-process matrix, when the size of a batch increases significantly, with a corresponding decrease in output variety, then the flow shop is appropriate.
True
False
Question 12
Which of the following is NOT a major element of a service guarantee?
a) Must be unconditional
b) Must be easy to communicate and for the customer to understand
c) Must include preventive measures for "fail-safing"
d) Must be meaningful to the customer
Question 13
Paced lines use some sort of conveyor to move output along the production line at a variable rate, so that operators do their work as they need.
True
False
Question 14
In cellular production the cellular form allows for a level of customization usually found in job shops.
True
False
Question 15
A distinction between normal goods and information/knowledge is that
a) Normal goods wear out, but information/knowledge does not
b) Information/knowledge can be given or sold to many others
c) Information/knowledge is subject to diminishing returns, but physical outputs are subject to increasing returns
d) Both A and B
Question 16
Vision statements express the organization's purpose or reason for existence.
True
False
Question 17
The resource-based view considers the set of resources available to the organization as a secondary driver of the business strategy.
True
False
Question 18
A general characteristic of a job shop is that it requires a small variety of inputs, and minimal variations in the time it takes for a complete "job".
True
False
Question 19
A renovation activity is any physical entity accompanying a transformation that adds value.
True
False
Question 20
The product-process matrix developed by Hayes and Wheeelwright (1979) explains how transformation systems vary from project -on the top left corner-to continuous processes -on the bottom right corner. Its vertical axis illustrates:
a) Output quantity
b) Variety of outputs
c) Quality
d) Breadth of outputs
Question 21
The cost-volume-distance (CVD) model is suitable for layouts in which moving materials or people between departments is a major consideration.
True
False
Question 22
Bartmess and Cerny (1996) identify three elements of a core capability that hinders imitation; which of the following is NOT one of these elements?
a) It is complex and requires organizational learning over a period of time
b) It is based on multiple functional areas, both internal and external to the organization
c) It is a result of how the functions interact
d) It is based on the skills/knowledge within the functions themselves
Question 23
A type of output that commonly results from a production system is:
a) A product
b) A service
c) Neither A nor B
d) Both A and B
Question 24
Which of the following is NOT considered a characteristic of a service?
a) Intangible
b) Labor-intense production
c) Quality difficult to measure
d) Delayed consumption
Question 25
Which of the following is FALSE for job shops?
a) Unique jobs must be produced
b) Output batch size is moderately large, to make it cost effective
c) The flow of work through facilities tends to be intermittent
d) Groupings of staff and equipment are done according to function