Question 1identify and explain the six conceptscomponents, Ask an Expert

Management Studies

QUESTION 1

Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?

QUESTION 2

By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process

QUESTION 3

A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-

(a) Pareto Analysis

(b) Control Charts

(d) Check Sheet

(e) Scatter Diagram

(f) Affinity Diagram

(g) Forced Field Analysis

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Management Theories, Management Studies

Category:- Management Theories
Reference No.:- M9590573

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