Question 1:

(i) Why is it necessary for the rooms division staff to communicate effectively within the department, with other departments of the hotel and with the public? Support your answer with relevant examples from the industry.

(ii) Explain how and why, over the past decade, the accommodation industry has had to diversify its products and services.

(iii) Why is room sales revenue usually the highest in the hotel and why are such revenues often considered as a cross subsidy for other departments?

Question 2:

Discuss the functions of the Executive Housekeeper and explain why it is important for him/her to ensure a proper distribution of the workload?